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Shipping & Delivery Policy

 

At MicroGlow Skincare, we are committed to providing a seamless and luxurious experience from the moment you browse our website to the moment you unbox your products. We are delighted to offer fast and complimentary shipping to ensure your journey to radiant skin begins as quickly as possible.

Our Shipping Promise at a Glance

  • Shipping Location: We currently ship to all destinations within Lebanon.
  • Shipping Cost: FREE on all orders.
  • Delivery Time: Your order will arrive within 36 to 48 hours after it has been shipped.

The Details

Order Processing

  • We are pleased to offer same-day processing for all orders placed before 8:00 PM from Monday to Saturday, including public holidays.
  • Orders placed after 8:00 PM or on a Sunday will be processed on the next business day.
  • Once your order is processed and packed, it will be handed over to our trusted delivery partner.

Shipping & Delivery

  • All orders are shipped via our courier partner.
  • The delivery timeframe of 36 to 48 hours begins once your order has been dispatched from our facility. Please note that this timeframe applies to our operational days (Monday - Saturday).
  • Our team works diligently to ensure your products arrive within this window, but please be aware that unforeseen delays may occasionally occur.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation via email or SMS, which will include your tracking number.
  • You can use this number to follow your order's journey and get an estimated time of arrival.

Failed Delivery Attempts

  • To ensure a smooth delivery, our courier partner, Wakilni, will attempt to contact you and deliver your order twice.
  • If the delivery is unsuccessful after two attempts (e.g., the customer is unreachable), the package will be automatically returned to our facility.
  • In this event, please contact our customer service team to arrange a new shipment.

Questions About Your Order?

Our customer-centric team is here to help with any questions you may have about your order or our shipping process. Please do not hesitate to contact us.

  • Email: info@microglowskincare.com

Thank you for choosing MicroGlow Skincare. We wish you a radiant day.