Privacy

# Privacy Policy

 

At MicroGlow Skincare, our mission is to empower individuals to achieve their best skin through innovative, scientifically-backed, and accessible premium skincare solutions, delivered with a seamless online experience. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from microglowskincare.com.

 

## 1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

* **Identity & Contact Data:** Your name, billing address, shipping address, email address (`info@microglowskincare.com`), and phone number/WhatsApp number (`+34 658 260 200`).

* **Payment Details:** Information required to securely process credit card transactions or coordinate Cash on Delivery (COD) verifications.

* **Skin & Preference Data:** Any voluntary information or skin profile photos you upload via our customer support channels to evaluate your premium skincare ritual.

 

We refer to this information as “Order Information.”

 

## 2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

* Communicate with you directly via email or WhatsApp regarding order status or product guidance.

* Screen our orders for potential risk or fraud.

* Provide you with targeted information, marketing updates, or tailored recommendations concerning our premium formulas (based on your explicit consent and preferences).

 

## 3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

 

* **Shopify:** We use Shopify to power our online store. Shopify stores your data on a secure server behind a firewall.

* **Third-Party Logistics (Wakilni):** For orders within Lebanon, your shipping information (name, address, and phone number) is shared with our authorized delivery partner, **Wakilni**, solely to ensure secure handling and guaranteed delivery.

* **Analytics & Communication Tools:** We use analytics tools to help us understand how our customers interact with the store and use communication platforms to facilitate immediate customer service via WhatsApp.

 

## 4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

## 5. Security & Product Integrity

We protect your data using industry-standard Secure Sockets Layer (SSL) encryption technology. While we employ rigorous digital security protocols to protect your personal details, we advise all customers that communications via public messaging networks (such as standard text or WhatsApp) are processed under the respective platform's privacy environments.

 

## 6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

## 7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using our official communication channels:

* **Email:** info@microglowskincare.com

* **WhatsApp Support:** +34 658 260 200