Refund

# Refund and Return Policy

 

At MicroGlow Skincare, our mission is to empower individuals to achieve their best skin through innovative, scientifically-backed premium solutions. Because our products are high-performance cosmetics formulated for personal hygiene and skin health, we maintain strict safety protocols regarding returns.

Please read our policy carefully to understand your rights and our procedures for returns and refunds within Lebanon.

 

## 1. Hygiene & Safety Restrictions (Final Sale Items)

Due to health, hygiene, and product integrity regulations, **we cannot accept returns or offer refunds on items that have been opened, unsealed, or used.**

* **Eligible for Return:** Only items that are completely unopened, unused, still in their original sealed manufacturer packaging, and in resaleable condition.

* **Final Sale:** Opened skincare formulas, serums, creams, masks, and gift cards are strictly non-refundable.

 

## 2. 14-Day Return Window

You have **7 days** from the date you receive your order to request a return for an eligible (unopened) item. After 7 days, we unfortunately cannot offer you a refund or exchange.

 

## 3. How to Initiate a Return

To start a return, you must contact our team first. Returns sent back to us without prior authorization will not be accepted.

* **Email:** info@microglowskincare.com

* **WhatsApp Support:** +34 658 260 200

Please provide your **Order Number** and a clear photo of the unopened product showing that the hygienic seals are fully intact.

 

## 4. Return Shipping & Delivery Protection

To ensure your return safely reaches our team, **all returns must be shipped via our authorized delivery partner, “Wakilni.” ** This guarantees secure handling and delivery directly to our facility.

To coordinate your return shipment with them, please contact Wakilni using the details below:

* **Wakilni Phone:** +961 (76) 766 115

* **Wakilni Email:** frontdesk@wakilni.com

*Note: Unless the item is determined to be defective or sent in error, customers are responsible for paying the return shipping fees directly to Wakilni. Shipping costs are non-refundable.*

 

## 5. Damages, Defects, and Wrong Items

Please inspect your order immediately upon delivery. If an item is defective, damaged in transit, or if you received the wrong product, contact us within **48 hours** via WhatsApp (+34 658 260 200) or email (info@microglowskincare.com).

Include your order number and a photograph of the damaged or incorrect item. We will review the issue immediately and arrange for a replacement or a full refund at no extra cost to you.

 

## 6. Processing Your Refund

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected based on the condition of the seals. We will initiate your refund through the “WISH PAY” platform to the number you will provide to us.

If approved, your refund will be processed:

* **For Credit Card Payments:** The credit will automatically be applied to your original method of payment within 5 to 10 business days.

* **For Cash on Delivery (COD) Payments:** Approved COD returns will be refunded via store credit codes, bank transfers, or a cash return coordinated at your next delivery. Our support team will confirm your preferred method when your return is approved.