RETURN & REFUND POLICY
At MicroGlow Skincare, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
- The item is in its original condition, unused, and with all tags and packaging intact.
- You have proof of purchase (order confirmation or receipt).
Initiating a Return
To initiate a return, please contact our customer support team at info@MicroGlowSkincare.com or by whatsapp on: +34 658 260 200 within 30 days of receiving your order. We will provide you with full instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@ MicroGlowSkincare.com or by Whatsapp: +34 658 260 200 and we will gladly assist you in resolving the issue and ensuring you receive the correct product in perfect condition.
Non-Returnable Items
- Sale items
- Gift cards
Exchanges
For exchanges, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures the fastest way to receive your desired product.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 7-10 business days. Please allow additional time for your bank or credit card company to process the refund. If you haven't received your refund after 10 business days of approval, please us at info@MicroGlowSkincare.com or by whatsapp: +34 658 260 200